1. Who this policy applies to
This policy applies to visitors to tinkoor.com, people who contact Tinkoor about a website project, and clients who provide information for design, copywriting, domain, hosting or related services.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, business or practice name, profession and contact details;
- email address, phone number and WhatsApp messages;
- information submitted through questionnaires, forms or project briefs;
- logos, photographs, biographies, service information, credentials and other materials you ask us to use on your website;
- billing, invoice and payment-related information;
- domain, hosting and technical information needed to configure or maintain your website;
- basic technical logs or analytics relating to use of our website, where such tools are enabled.
3. How we use information
We use information for legitimate business purposes connected with providing Tinkoor services, including to:
- respond to enquiries and discuss your requirements;
- prepare proposals, invoices and project scopes;
- design, write, develop, review and launch your website;
- register or configure domains and hosting when requested;
- provide support and communicate about renewals or project changes;
- maintain business, accounting and service records;
- protect our services from misuse, fraud or security threats;
- improve our website, workflow and service quality.
4. AI-assisted tools
Tinkoor may use AI-assisted tools as part of research, drafting, content organisation or production. We aim to limit the information shared with such tools to what is reasonably necessary for the relevant task and to avoid sharing sensitive information where it is not required.
If you provide information that you do not want used in AI-assisted workflows, tell us before sharing it or when the project begins.
5. Service providers
We may use third-party providers for services such as email, cloud hosting, domain registration, file storage, website deployment, payment processing, analytics or communication. These providers may process limited information on our behalf or under their own terms where required to provide the service.
We do not sell your personal information to advertisers.
6. Public website information
Information that you approve for publication on your website — such as your name, photograph, professional profile, business address, contact details, services or credentials — will become publicly accessible once your website is launched.
7. Data retention
We keep project and business information only for as long as reasonably needed for delivery, support, accounting, legal obligations, dispute resolution and legitimate business records. Working files may be deleted or archived after a project is completed.
8. Security
We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss or misuse. No internet-based service can guarantee absolute security, so please avoid sending passwords or unnecessary sensitive information over ordinary email or messaging channels.
9. Your choices and requests
You may contact us to ask what personal information we hold about you, request correction of inaccurate information, withdraw a marketing preference, or ask us to delete information that we no longer need to retain. Some information may need to be kept where required for legal, accounting, contractual or security reasons.
10. Cookies and analytics
Tinkoor may use essential browser storage, technical logs or privacy-conscious analytics to operate and understand the website. If we introduce additional non-essential tracking or advertising technologies, this policy will be updated and any consent mechanism required by applicable law will be implemented.
11. Links to other websites
Our website may link to sample sites, social networks, domain providers, hosting platforms or other third-party services. Their privacy practices are governed by their own policies.
12. Children
Tinkoor's services are intended for businesses and professional users. We do not knowingly seek personal information directly from children for the purpose of selling website services.
13. Updates to this policy
We may update this policy as our tools, service providers or legal obligations change. The current version will always be published on this page with its last-updated date.
14. Contact
For privacy questions or requests, email hello@tinkoor.com.